SolanarPrivacy Policy
This document describes what personal records Solanar Outdoor Goods Inc. ("Solanar") gathers on solanar.shop, why we retain it, who accesses it, and your legal rights. We handle all personal records according to PIPEDA.
About this privacy policy01
This policy covers solanar.shop, purchases made through it, and messages sent to us. External sites reached via our links follow their own privacy rules.
Data controller and contact details02
The responsible controller is Solanar Outdoor Goods Inc., 770 Saint George Blvd, Moncton, NB E1E 2C6, Canada. Send privacy inquiries to [email protected] or telephone +1 (506) 331-4369.
Personal records we collect03
We collect only records required for the tasks listed under each heading.
3.1 Information you provide directly
Your name, physical shipping address, email, and phone number when you purchase gear, plus the text of inquiries or product reviews. We hold order records through mandatory accounting terms, and keep support messages for up to 3 years after your last contact.
3.2 Payment and transaction data
Order reference, product SKUs, total costs, payment selection, and parcel status. You never enter credit card or bank login data on this website. We retain this data for the period set by commercial accounting statutes.
3.3 Automatically collected information
IP address, hardware model, browser details, accessed URLs, previous site URL, and timestamps logged by our server and specified cookies. Server access logs clear after 30 days, while aggregated analytics stay on record for up to 14 months.
3.4 Marketing and advertising data
The promotional link, advertisement, or source referral that directed you to the shop, used solely to track order sources. We delete this data after up to 90 days.
3.5 Data provided by third-party partners
Tracking milestones from the freight courier and settlement notices from the payment processor, tied to your order number.
3.6 Children
This catalog is not intended for users younger than 18. We do not intentionally log their data; a parent or guardian can contact [email protected] to delete any stored files.
Required customer details04
Your name, street address, email, and telephone number are required to dispatch gloves and notify you. Without these entries, we cannot process the purchase. All other fields are voluntary.
How we utilize your information05
- To assemble your package, print invoices, ship the items, and manage returns or refunds.
- To reply to questions and forward parcel status updates through email or SMS.
- To maintain server security, stop fraudulent orders, and evaluate site traffic patterns.
- To dispatch product notices only when requested, with an opt-out link inside each email.
- To comply with tax laws, including maintaining sales ledgers.
Third-party disclosures06
We do not sell customer lists. We share data only with the contractors listed below, who operate under written contracts following our direct guidelines.
6.1 Payment processing
The settlement service handling your selected payment option gets the exact figures required to process and verify the transaction.
6.2 Shipping and fulfilment partners
The shipping carrier receives your name, street address, and contact number to drop off the parcel and coordinate delivery.
6.3 Service providers
Web server providers, mail distribution systems, and support desk applications process details under our instruction.
6.4 Advertising and analytics partners
Performance and marketing trackers, activated only with your permission, relay browse records to vendors as detailed in our Cookie Policy.
6.5 Legal and regulatory disclosures
We release records when legally compelled or to protect our business, such as resolving a disputed delivery.
6.6 Business transfers
If the firm is acquired or reorganizes, customer records transfer to the succeeding owner under identical safeguards.
International data transfers07
Our service vendors may handle data outside Canada. In those cases, we use formal adequacy decisions or standard contractual clauses to preserve identical data security.
Your rights and choices08
Under PIPEDA, your legal entitlements include access and correction rights.
8.1 Data review, rectification, erasure, and export
You can request an inspection of your file, rectify errors, demand deletion, obtain a standard file export, limit processing, or revoke prior consent. Withdrawing consent does not invalidate earlier lawful processing.
8.2 Marketing choices
Every marketing dispatch includes an unsubscribe button. You can disable analytical and promotional cookies inside the banner controls at any time.
8.3 Exercising your rights
Submit requests to [email protected]. We may ask for proof of identity and will respond within 30 days. You also hold the right to file an official grievance with the supervisory body in Canada.
Data security09
Our web traffic runs over encrypted HTTPS. Order archives sit on access-controlled servers restricted to staff and vendors executing the operations stated above. We do not gather or store payment card numbers on our servers.
Data retention10
Billing and shipping records remain stored for the duration required by commercial code, then we delete them. Inquiries remain stored for up to 3 years past the latest exchange. Server logs clear after 30 days, aggregated metrics clear after up to 14 months, and promotional consents remain active until revoked.
Third-party websites and services11
Outbound links to social platforms, third-party sites, or payment providers connect to systems with distinct privacy rules. We hold no responsibility for their handling of your records.
Changes to this policy12
We revise this text when operational practices or statutory requirements shift. The valid terms remain the ones posted right here, with the latest revision date stated at the header.