Terms & Conditions

General information01

Solanar is the commercial name used by Solanar Outdoor Goods Inc., 770 Saint George Blvd, Moncton, NB E1E 2C6, Canada. The merchant identity, physical contacts and company registry numbers appear on the Legal Notice page and in your purchase receipt. We accept returns solely at the designated warehouse address provided after your inquiry. Do not ship parcels elsewhere.

Website use02

You must reach 18 years of age to make a purchase. These products and services serve individual, non-commercial buyers unless confirmed otherwise by signed contract. We retain the right to decline, restrict or cancel orders when buyer details fail checks, items run out of stock, or risk signals appear. We refund collected funds immediately in those cases.

Prices, sales tax and customs fees03

Product prices appear in CAD. Shipping charges appear at the checkout step before final confirmation. If a plain pricing error occurs, we correct it before dispatch and give you the choice to accept the corrected sum or cancel without fee.

3.1 VAT and customs duties

Orders shipped within Canada include statutory VAT where applicable. For deliveries outside Canada, the receiving border authority sets customs charges, local taxes and handling fees, which the buyer settles directly. If customs clearance is refused, we treat the package as a return and subtract transit fees from the refunded balance.

Payment methods, order processing and confirmation04

We process Cash on delivery, Bank transfer. This website does not capture or store debit cards, credit cards or banking access data.

4.1 Order placement and acceptance

An order is recorded once checkout completes. We transmit an initial notice with an order number. The purchase agreement takes effect when we package the goods, transfer them to the courier and mail dispatch notice. Before handoff, we may reject the order and return your money.

4.2 Failed or incomplete payments

Parcels do not ship if transaction settlement fails or remains incomplete. When an order uses cash on delivery and remains unclaimed or rejected at the door, the carrier returns the box to our warehouse and the sale is voided.

Data handling and customer privacy05

We collect and use specific personal details required to dispatch gear, reply to messages and protect our systems, as detailed in our Privacy Policy. Browser cookies and local storage tokens follow the Cookie Policy. Both sections form binding parts of these terms.

Product operation, safety guidelines and intended use06

Operate the gear according to the specifications on the product page, inner tags and included paper manual. Keep electrical items away from small children unless labeled for youth use. Studio photos represent real inventory. Monitor calibration alters color presentation, so minor fabric shade differences do not qualify as manufacturing faults.

6.1 Storage, expiry and disposal

Keep the gear in dry storage under the temperature limits noted on the box. If a technical expiration date is listed on a component, stop using the item past that point. Discard worn textiles, wire assemblies and packaging through local waste or recycling streams.

No medical advice07

Material on this website does not constitute medical, occupational or therapy advice. Technical specifications explain garment materials and heating functions without therapeutic promises. Consult a physician before operating heated apparel if you are pregnant, nursing, under active medical care, or have circulatory conditions.

Discount codes and promotions08

A posted price deduction applies only to orders submitted during its display period and does not combine with parallel deals unless stated in writing. Enter coupon codes during checkout before finalizing payment; codes cannot be applied retroactively. Promotional gift items must be packed and returned together with the purchased goods.

Shipping and delivery09

Shipping methods, transit windows and freight charges appear on the Shipping & Delivery page. Estimated delivery spans use working days after parcel dispatch and do not represent fixed arrival guarantees. Multiple items in one purchase may travel in separate boxes.

Package transfer and risk of damage10

We carry responsibility for items until the driver hands the package to you or your designated recipient at the provided address. Liability for loss or damage shifts to you upon receipt. Report external box damage to [email protected] within 48 hours, attaching clear photos. Verify street data before purchase: packages returned due to bad address details or missed pickups receive a refund minus outbound freight charges.

Returns, refunds and product inspection11

You can send back any unused gear within 30 days of receipt under the rules on our Returns & Refunds page. Contact us for a return authorization code and dispatch the box strictly to the address we state. The reimbursement covers the product purchase price; outbound shipping costs are refunded only if the return stems from our dispatch error or a factory defect. Legal cancellation rights in your home country remain intact.

Warranty and product conformity12

All gear must match stated web specifications and arrive without manufacturing flaws. Solana Thermo Gloves carry a statutory 1-year limited warranty against structural defects in materials, stitching, and integrated thermal heating elements under normal personal recreational use; this warranty explicitly excludes damage caused by water submersion, fabric puncturing, commercial abuse, unauthorized battery modifications, or failure to follow cleaning instructions. If an item fails due to a material flaw during your country's statutory warranty timeframe, our bench technicians inspect it, and we repair, replace or refund it at our discretion. Fabric wear, abrasion, improper handling and post-delivery drops are not covered.

User conduct and site access terms13

You may not use this platform to submit deceptive orders, disrupt server performance, scrape client records, or upload unlawful, false or harmful material. We will terminate access if these prohibitions are violated.

Intellectual property14

Text, technical drawings, imagery, branding marks and source files on this site remain the property of Solanar Outdoor Goods Inc. or its technical partners. You can view and print single sheets for personal use. Any duplication, redistribution or commercial reproduction requires our explicit written permit.

Third-party websites and links15

This portal may point toward third-party domains we do not control. We hold no responsibility for their material, data practices or uptime. A link does not mean we endorse that outside organization.

Customer remarks, field reports and user submissions16

Published comments come from verified buyers of our winter gear. They recount personal use in cold conditions and do not promise identical performance for every user. By sending feedback, field images or notes, you grant us royalty-free permission to display the item with your first name. We remove user comments upon written request and reject any submission containing illegal matter or personal identity details.

Disclaimer of warranties17

This website operates on an as-is basis. We verify that technical descriptions stay accurate and fresh, but we do not guarantee that network connections will run without pauses or coding bugs. Mandatory legal guarantees regarding glove hardware and construction are not limited by this paragraph.

Limitation of liability18

To the maximum extent permitted by applicable Canadian law, the total liability of Solanar Outdoor Goods Inc. for any claim arising out of or related to the purchase or use of Solana Thermo Gloves shall be limited strictly to $100 CAD or the actual purchase price paid by the consumer for the affected order. We accept full legal responsibility for damages resulting from deliberate misconduct, gross negligence, injury to physical health, and instances where statutory law prevents limitation. For all other loss, our financial obligation is restricted to typical damages foreseeable within this sale contract.

Indemnification19

You agree to hold us harmless and settle legal costs resulting from third-party claims caused by your breach of these terms or material you submitted, within statutory legal limits.

Applicable law and conflict settlement20

The laws of the Province of Ontario and the federal laws of Canada applicable therein shall exclusively govern these Terms of Service, without regard to conflict of law principles. When an issue cannot be settled through direct contact, you may submit the claim to the competent court located at our registered commercial address. Consumers retain all legal rights to file actions or defend claims within their domestic jurisdictions. Mandatory statutory consumer rights in your place of residence remain valid.

Electronic communications21

Transaction records, dispatch notices, invoices and contractual updates go to the email address supplied during checkout. Maintain an active address and monitor spam filters. Any communication delivered to that address is legally received.

Assignment22

We may assign our rights and obligations under this sales contract to a successor enterprise, provided consumer protections remain unchanged. You cannot reassign your rights under this order without our written approval.

No waiver23

A delay or failure on our part to demand strict adherence to a specific term does not relinquish our right to enforce that term later.

Severability24

If any clause in these terms is held invalid, all other clauses remain valid. An enforceable clause that matches the original intent replaces the invalid one.

Termination25

We can close an account or decline new orders if a buyer violates these terms. Any parcel already shipped remains unaffected.

Entire agreement26

These terms, linked shop policies, and your purchase confirmation form the full agreement for your purchase. If texts exist in multiple languages, the language of the shop where you placed the order governs.

Contact information27

Direct questions about these conditions to [email protected], +1 (506) 331-4369, or our contact page. Mail inquiries go to: 770 Saint George Blvd, Moncton, NB E1E 2C6, Canada.