SolanarSolanar
Legal terms. Reviewed July 2026Order now

Returns & Refunds

You have 30 days from package delivery to return any gear bought from Solanar. This section covers packaging standards, process requirements, shipping expenses, and refund timelines.

You must obtain a return authorization code before mailing items, and ship only to the specific facility address we supply. Items mailed to other addresses cannot be reconciled with your account.

30-day refund guarantee01

The return eligibility window lasts 30 days from the delivery scan. This policy covers damaged goods, manufacturing flaws, incorrect fulfillment, or straightforward customer returns.

Return conditions02

  • Defective or transit-damaged items receive a fresh replacement or complete refund, including outbound postage; submit clear photos with your notice.
  • Incorrect item shipped: we dispatch the correct pair immediately and cover all pickup costs for the mistaken unit.
  • Standard return conditions: the gear must be unworn, in the original box with all tags attached. You pay the return postage, and we do not refund the initial shipping fee.
  • Gloves removed from protective inner packaging cannot be returned for hygiene reasons unless a manufacturing defect exists.
Thermal gloves that show evidence of direct outdoor usage, laundered fabrics, altered internal wiring, removed warranty or safety seals, or items returned without their factory components cannot be accepted for return due to personal hygiene standards and electrical safety regulations.

Return procedure for winter handwear03

  • Contact [email protected] or call +1 (506) 331-4369 within 30 days of receipt. Provide your order number, the reason for the return, and clear photographs if there is shipping damage.
  • We send return instructions, a tracking reference, and the workshop return address within one business day.
  • Place the gloves in the factory box. Include a slip of paper with your return reference inside, then tape the package shut.
  • Ship the parcel to our address and send the tracking code to our team by email. Retain your shipping receipt until funds clear.

Refunds and processing time04

Our technicians inspect the returned gear within 3 business days of arrival and email you confirmation. Cash-on-delivery orders are refunded by bank transfer to your submitted bank details. Bank-transfer orders return to the origin account. Banks typically process the transfer within 1-5 business days.

Exchanges and cancellations05

For a different size or model, send the original pair back and place a separate order. We process the refund once the parcel reaches us. You can cancel any order at no cost before shipment by emailing [email protected] with your order reference.

Questions about this policy06

Reach our workshop at [email protected] or call +1 (506) 331-4369 during Mon-Fri 08:00-15:30. We reply to all inquiries within one business day.

Merchant
Solanar Outdoor Goods Inc.
Registered address
770 Saint George Blvd, Moncton, NB E1E 2C6, Canada
Email
[email protected]
Phone
+1 (506) 331-4369