SolanarShipping & Delivery
Our workshop prepares each Solanar shipment and transfers it to a tracked carrier service. Below are the transit schedules, rates, and procedures for late, missing, or compromised boxes.
Order processing time01
Orders logged before 11:30 on standard workdays leave our facility that afternoon. Weekend orders, holiday orders, and late submissions go out the following working day. You get an order reference email immediately, followed by a carrier tracking code once the parcel departs.
Tracking parcel progress02
- Click the carrier tracking link provided in your dispatch notice or text message.
- Alternatively, visit our order lookup page and enter your order code.
- Status reports begin when the depot scans the physical box, typically within 24 hours after departure.
- New scan records post at each sorting depot until the package reaches your address.
Estimated delivery times03
Delivery estimates measure working days from dispatch and do not represent firm deadlines. Rural or distant postcodes can require 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| Canada | 1-4 business days |
| Other destinations | Calculated at checkout prior to payment |
Shipping and handling costs04
We ship free to Canada on orders over $160. Delivery on smaller orders costs $12. The final rate for your destination calculates at checkout before you confirm your order.
International shipping05
Addresses outside Canada display specific rates and delivery windows at checkout. Local border agencies set import fees and tariffs, which the buyer pays directly. Parcels rejected at border inspection are processed as standard returns.
Missing, damaged, or unreceived shipments06
6.1 Damaged
Inspect your carton upon arrival. If the box or contents show transit damage, take clear photos and email [email protected] within 48 hours. We dispatch a replacement unit free of charge or issue a full refund; hold onto the damaged pair in case we request a return.
6.2 Lost
If package scans show no transit activity for 5 working days, message us with your order reference. We initiate a carrier investigation and will ship a replacement or refund the payment, based on your preference, within 10 business days.
6.3 Package scanned as delivered without receipt
Verify with household members, nearby neighbours, and your area depot, then email us within 3 days of the scan date. We lodge an official tracer with the freight service and update you until the matter is settled.
Questions about this policy07
Reach our workshop at [email protected] or call +1 (506) 331-4369 during Mon-Fri 08:00-15:30. We reply to all inquiries within one business day.